Guided Self-Help
Wi-Fi + Speed Recovery Guided Flow
Use this path if your internet is unstable or your computer feels slow. Steps are beginner-safe and low-risk.
Step 1: Quick checks (2-5 minutes)
- • Restart your computer once.
- • Restart your router (power off 30 seconds, then on).
- • Check if other devices have the same issue.
- • Confirm Windows updates are not stuck in the background.
Step 2: Safe self-help tools
- • Network Reset Script for internet resets.
- • PC Speedup Script for cleanup and startup tuning.
- • System Info Export to prepare support details.
Run one tool at a time. Re-test your issue before moving to the next step.
Step 3: Learn key terms if needed
If terms like "malware" or "cache" feel unclear, check the Tech Glossary before continuing.
Step 4: Escalate with confidence
If issues persist after Step 2, stop troubleshooting and share details with support.
- 1. Open the Before Contacting Support Checklist.
- 2. Include what you already tried.
- 3. Use Contact or WhatsApp for the next step.