Frequently Asked Questions

AmanaTech provides three services: AmanaFix (remote tech support), AmanaLearn (IT certification courses), and free tools for everyone.

Anyone! Whether you're a complete beginner, a small business owner, or someone who just needs quick tech help, we're here for you. Our team works with all skill levels.

We've been helping people with tech support, training, and learning resources for years. Our team members are certified in CompTIA A+, Network+, ICDL, and other industry standards.

We provide remote support to anyone in the US and internationally. Because we use secure remote connection tools, your location doesn't matter—as long as you have an internet connection, we can help.

Yes! For an additional $50, we offer onsite visits within 20 miles of Warren, MI. This includes: Warren, Sterling Heights, Troy, Royal Oak, Clinton Township, Roseville, St. Clair Shores, Madison Heights, Fraser, Eastpointe, and Center Line. Appointments are scheduled based on availability. Beyond 20 miles? Contact us for a custom quote.

We handle Windows/Mac problems, printer setup, internet/WiFi issues, email configuration, virus/malware removal, password resets, software installation, hardware troubleshooting, and more. See our Tools page for a full list.

Diagnostic-first pricing: $25 remote or $50 onsite to identify the issue. Ongoing remote support is typically $40/hour, and most fixes land in the $75–$300 range depending on scope.

No long-term contracts or subscriptions. We start with a diagnostic, then confirm scope and price before continuing. Some services are session-based, while ongoing remote support may be billed hourly when needed.

Yes! We can accept devices for diagnosis and repair after discussing your issue with you. Arrange pickup/drop-off or bring it in during an onsite appointment. Contact us first to plan the best option.

Most consultations are scheduled within 24 hours. For emergencies, contact us directly—we often have availability on the same day.

Absolutely! That's exactly what we do. Describe what you're seeing (or not seeing), and we'll diagnose the problem during our session. The free 15-minute consultation gets us started.

We use industry-standard remote access tools (like TeamViewer, AnyDesk, or similar). You see exactly what we're doing on your screen in real-time, and you can pause or stop the session anytime. Your security is our top priority.

Yes. If the same issue happens within 7 days, we'll review it and usually provide a follow-up fix at no extra charge. If you're still not satisfied, you can request a refund under our 7-day policy and terms.

Maybe! If files were recently deleted and your hard drive hasn't been overwritten, we can often recover them. This is a specialized service—pricing depends on the case. Contact us for details.

Yes, we specialize in malware removal, scans, and prevention setup. We'll also help you understand how to avoid similar problems in the future.

That's one of our favorite things to do! We can teach you step-by-step during support sessions. If you want deeper learning, consider AmanaLearn certification courses.

We offer ICDL (International Computer Driving License), CompTIA A+, CompTIA Network+, and other industry certifications. Each has different difficulty levels.

Anyone wanting to improve their tech skills—from beginners (ICDL) to career changers (CompTIA A+, Network+). Whether you want better job prospects or just understand tech better, we have a course for you.

Courses range from $39–$149 depending on the certification level. We offer flexible bundles with discounts for buying multiple courses. Check our pricing page for current rates.

ICDL courses are typically 4–8 weeks part-time. CompTIA A+ is 8–12 weeks. You set your own pace with lifetime access to materials.

Our courses teach skills employers want. We provide career guidance and interview prep. While we can't guarantee a job, learners often report stronger confidence and better interview readiness after completing training.

Yes, we offer a 14-day money-back guarantee if you're not satisfied, subject to our refund terms.

Yes! Visit our /glossary page for 60+ tech terms explained in simple language with real-world examples.

We accept credit cards, debit cards, PayPal, and bank transfers. Payment is secure and encrypted.

Contact us with your specific needs. We'll discuss custom options based on your situation.

Absolutely! You'll receive a detailed receipt via email after every session, including itemized services and amounts paid. Invoices available on request for business expense tracking.

No. You only pay for what you use. No subscriptions, no hidden fees, no contracts.

We'll discuss any additional charges before continuing. You're never surprised by unexpected fees.

Yes. If you're not satisfied with your service, we offer a 7-day refund. If you want to try a course and decide it's not for you, we offer 14 days.

Our base pricing is in USD. For customers outside the US, we adjust rates fairly based on your region and cost of living. Contact us via WhatsApp with your location—we'll discuss pricing that works for you. We're committed to serving globally and keeping tech support accessible.

Windows (all versions), macOS, Linux, iPhone/iPad, and Android. If you're not sure, ask—we likely can help.

Absolutely. We only access what's necessary to fix your issue. We use encrypted connections, don't store personal files, and follow industry security standards. You control what we see.

Yes. We can help set up email clients, reset passwords safely, troubleshoot login issues, and optimize your security. Your passwords stay with you—we never access them.

Yes, see our full Privacy Policy. In short: we respect your privacy, don't sell data, and use industry-standard security practices.

Yes! We'll help you set up cloud backups (Google Drive, OneDrive, iCloud), external drives, or hybrid solutions. Backup is essential for peace of mind.

Great question! We're transparent about what we do. We don't cold-call, pressure you, or promise unrealistic results. Always verify before giving access—if something feels off, trust your gut and ask us to verify our credentials.

Yes! Our website includes a display preset selector in the header with dyslexia-friendly font, high contrast mode, reduced animations, and reading guide options. Many of our educational materials follow these principles too.

Yes, visit /glossary for 60+ terms explained in simple, jargon-free language with real-world examples and analogies.

Yes! We offer videos, text guides, interactive labs, and downloadable PDFs. Different people learn differently—we try to support multiple styles.

Start with our free Tools page, then browse the Glossary to understand terminology. For hands-on learning, consider AmanaLearn's ICDL course (beginner-friendly) or AmanaFix support sessions.

Yes, through AmanaLearn. We can tailor learning to your pace and learning style. Contact us to discuss options.

Yes. We can adapt sessions with slower pacing, breaks, repeated explanations, chunked tasks, visual supports, and recap notes. Share what helps you learn best, and we'll build sessions around that.

We'd love to hear from you! Email [email protected] with suggestions. Accessibility is ongoing work, and your feedback helps us improve.