Frequently Asked Questions

AmanaTech provides three services: AmanaFix (remote tech support), AmanaLearn (IT certification courses), and free tools for everyone.

Anyone. Simple tech help for everyday people. We help beginners, families, students, and small businesses.

Yes. Basic questions are always welcome. We explain things in plain language and never judge your starting point.

Absolutely. You can use simple English and short messages. We slow down, avoid jargon, and confirm each step clearly.

Amana Technologies LLC was officially established in December 2025 and launched publicly in 2026. The work behind it — tech support, training, and college-level teaching — goes back years. We're a new business, built on real experience.

We provide remote support to anyone in the US and internationally. Because we use secure remote connection tools, your location doesn't matter—as long as you have an internet connection, we can help.

Use our Before Contacting Support checklist to gather key details in plain language, then send a short message. Start here: /downloads/before-contacting-support-checklist.txt

Yes. Local Quick Tech Check starts at $50 within 20 miles of Warren, MI, by appointment. This includes Warren, Sterling Heights, Troy, Royal Oak, Clinton Township, Roseville, St. Clair Shores, Madison Heights, Fraser, Eastpointe, and Center Line. Beyond 20 miles, contact us for a custom quote.

We handle Windows/Mac problems, printer setup, internet/WiFi issues, email configuration, virus/malware removal, password resets, software installation, hardware troubleshooting, and more. See our Tools page for a full list.

Start with a Quick Tech Check: $25 remote or $50 local to identify the issue. After that, we confirm the scope and quote before continuing. Most common fixes land in the published simple-to-medium service ranges, depending on complexity.

No long-term contracts or subscriptions. We start with a Quick Tech Check, then confirm scope and price before continuing. Some services are session-based, while ongoing remote support may be billed hourly when needed.

Yes! We can accept devices for diagnosis and repair after discussing your issue with you. Arrange pickup/drop-off or bring it in during an onsite appointment. Contact us first to plan the best option.

Most new requests get a reply within 24 hours. Scheduling depends on the issue and current availability.

Absolutely. Describe what you're seeing, and we'll use the Quick Tech Check process to identify the problem before more work starts.

First, we listen to your issue. Next, we check the problem with you in real time. Then we explain the likely fix, timeline, and next step in plain language.

If possible, have your device ready, charger connected, and any error message screenshots nearby. If you cannot prepare these, that is okay — we will guide you.

We use industry-standard remote access tools (like TeamViewer, AnyDesk, or similar). You see exactly what we're doing on your screen in real-time, and you can pause or stop the session anytime. Your security is our top priority.

Visit /how-remote-support-works for a plain-language step-by-step guide with what you control and what to prepare.

Yes. If the same issue recurs within 7 days, we'll review it under the original scope. Refunds follow the Refund Policy in our Terms.

Maybe! If files were recently deleted and your hard drive hasn't been overwritten, we can often recover them. This is a specialized service—pricing depends on the case. Contact us for details.

Yes, we specialize in malware removal, scans, and prevention setup. We'll also help you understand how to avoid similar problems in the future.

That's one of our favorite things to do! We can teach you step-by-step during support sessions. If you want deeper learning, consider AmanaLearn certification courses.

We offer ICDL (International Computer Driving License), CompTIA A+, CompTIA Network+, and other industry certifications. Each has different difficulty levels.

Anyone wanting to improve their tech skills—from beginners (ICDL) to career changers (CompTIA A+, Network+). Whether you want better job prospects or just understand tech better, we have a course for you.

Courses range from $39–$149 depending on the certification level. We also offer bundles and session packs with public listed prices.

ICDL courses are typically 4–8 weeks part-time. CompTIA A+ is 8–12 weeks. You set your own pace with lifetime access to materials.

Our courses teach skills employers want. We provide career guidance and interview prep. While we can't guarantee a job, learners often report stronger confidence and better interview readiness after completing training.

Yes. Courses include a 14-day refund window if you have accessed less than 30% of the content. See the Refund Policy in our Terms for details.

Yes! Visit our /glossary page for 60+ tech terms explained in simple language with real-world examples.

Digital products and most services use <strong>Stripe checkout</strong> (secure credit/debit card processing). If you prefer a different payment method, message us on WhatsApp and we can arrange alternatives like PayPal, Venmo, or bank transfer.

We offer public bundles and session packs where listed. If you need a custom scope, contact us before purchase.

Absolutely! You'll receive a detailed receipt via email after every session, including itemized services and amounts paid. Invoices available on request for business expense tracking.

No. You only pay for what you use. No subscriptions, no hidden fees, no contracts.

We'll discuss any additional charges before continuing. You're never surprised by unexpected fees.

Refunds depend on the product type. Remote sessions may be refunded based on cancellation timing, courses have a 14-day refund window with usage limits, digital kits are refundable only if delivery fails, and tutoring packs refund unused sessions at the listed per-session rate. See the Refund Policy in our Terms for full details.

The published prices on this site are the default U.S. prices. For customers outside the U.S., pricing can be adjusted by country to better fit local market conditions and affordability. The final amount is always confirmed by quote before any paid work begins.

Windows (all versions), macOS, Linux, iPhone/iPad, and Android. If you're not sure, ask—we likely can help.

We take privacy seriously. We access only what is needed for the service, you control what we see during remote sessions, and we do not sell your personal data.

Yes. We can help set up email clients, reset passwords safely, troubleshoot login issues, and optimize your security. Your passwords stay with you—we never access them.

Yes, see our full Privacy Policy. In short: we respect your privacy, don't sell data, and use industry-standard security practices.

Yes! We'll help you set up cloud backups (Google Drive, OneDrive, iCloud), external drives, or hybrid solutions. Backup is essential for peace of mind.

Great question! We're transparent about what we do. We don't cold-call, pressure you, or promise unrealistic results. Always verify before giving access—if something feels off, trust your gut and ask us to verify our credentials.

Yes! Our website includes a display preset selector in the header with dyslexia-friendly font, high contrast mode, reduced animations, and reading guide options. Many of our educational materials follow these principles too.

Yes, visit /glossary for 60+ terms explained in simple, jargon-free language with real-world examples and analogies.

Yes! We offer videos, text guides, interactive labs, and downloadable PDFs. Different people learn differently—we try to support multiple styles.

Start with our free Tools page, then browse the Glossary to understand terminology. For hands-on learning, consider AmanaLearn's ICDL course (beginner-friendly) or AmanaFix support sessions.

Yes. If it helps you feel comfortable, you can have a trusted person join the session.

Yes, through AmanaLearn. We can tailor learning to your pace and learning style. Contact us to discuss options.

IEP/504-friendly pacing is available for learning sessions and guided support. We can slow down, repeat steps, break tasks into smaller parts, and use simple English for visitors who are not fluent. When needed, we can also work through written follow-up and translation-friendly chat.

We'd love to hear from you! Email [email protected] with suggestions. Accessibility is ongoing work, and your feedback helps us improve.